SOLUTIONS

 

Today, we develop full-service solutions for the whole of Scandinavia from our platform of interactive media: IVR, text messaging, MMS, mobile internet, 3G video streaming and web services.

Our solutions are flexible and scaleable and are used in the following areas:

 

Mobile marketing

We have extensive experience of carrying out agency and B2B tasks. Among other things, we make sure that unemployment insurance funds and companies, such as SAS, can communicate with their target groups via text messaging.

 

M-learning

Low contact price. High levels of motivation and involvement. Those are just a couple of the many advantages of training employees or distributors by telephone. Telecom Scandinavia develops IVR and text message based learning processes for sales training, knowledge tests, product knowledge and corporate branding, for instance.

 

Analysis

Analyses IVR and text message are ideal media for, for example, customer and employee satisfaction surveys.

They can also be used to great advantage for following up on what has been learnt after M-learning courses. That way, management can easily and quickly get an idea of whether or not participants have obtained the desired level of training.

Telecom Scandinavia provides both analyses services as standard out-of-the-box solutions and as call-centre integrated solutions with random evaluation of incoming calls.

Payment

Telecom Scandinavia has developed a number of unique payment solutions for the telephone. The consumer can, for example, pay by VISA/ credit card using a self-key solution or pay by sending a text message.

The system ensures quick payment and helps improve the cash flow of companies such as MyTravel and Viasat.