Press Release:
Today, Telecom Scandinavia A/S bought a number of assets and property rights from MobilePeople A/S.
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IVR options
Our IVR system handles several thousand calls a minute and can communicate online with the company's database in a protected environment. Professionally produced sound and flexible data communication offers a vast number of possibilities for dealing with enquiries from customers, members and clients.
Examples
Enquiries to the company: An IVR solution can sort calls and eliminate long waiting times for customers and members. The IVR service can, for instance, consist of redirection to a relevant employee, the option of choosing a FAQ service, recording of a question with a quick follow-up, ordering of materials etc. For case handling or specific customer enquiries, the service can be further developed so that enquiries are identified by the entering of the caller's member number, case number or customer number on the keypad.
A click-to-call service can be integrated with an IVR customer service so that all calls made via click-to-call are dealt with by personal contact or contact via IVR.
Topping-up: Customers top-up their telephone cards by IVR - can be integrated with our payment system.
Making and changing appointments. Online communication with the company's booking system.
Text messaging options
Our text messaging platform can either be integrated with IVR customer services or function as an independent service - for placing orders, customer enquiries etc.
Measurement, statistics and data. IVR and text messaging
We measure and track all responses received by IVR and text messaging. Consequently, it is possible to obtain valuable figures that show, for instance, the frequency of calls over the day. Statistics and data can be transferred from the internet or sent by e-mail.
Read about:
Applus MOT Testing Lancarome Momshells Danish Crown The Social Democrats
CUSTOMER SERVICE
Shorter waiting times, quicker administrative procedures and improved service
- IVR and text messaging creates better customer service using few resources
IVR options
Our IVR system handles several thousand calls a minute and can communicate online with the company's database in a protected environment. Professionally produced sound and flexible data communication offers a vast number of possibilities for dealing with enquiries from customers, members and clients.
Examples
Enquiries to the company: An IVR solution can sort calls and eliminate long waiting times for customers and members. The IVR service can, for instance, consist of redirection to a relevant employee, the option of choosing a FAQ service, recording of a question with a quick follow-up, ordering of materials etc. For case handling or specific customer enquiries, the service can be further developed so that enquiries are identified by the entering of the caller's member number, case number or customer number on the keypad.
A click-to-call service can be integrated with an IVR customer service so that all calls made via click-to-call are dealt with by personal contact or contact via IVR.
Topping-up: Customers top-up their telephone cards by IVR - can be integrated with our payment system.
Making and changing appointments. Online communication with the company's booking system.
Text messaging options
Our text messaging platform can either be integrated with IVR customer services or function as an independent service - for placing orders, customer enquiries etc.
Measurement, statistics and data. IVR and text messaging
We measure and track all responses received by IVR and text messaging. Consequently, it is possible to obtain valuable figures that show, for instance, the frequency of calls over the day. Statistics and data can be transferred from the internet or sent by e-mail.
Read about:
Applus MOT Testing Lancarome Momshells Danish Crown The Social Democrats