Press Release:
Today, Telecom Scandinavia A/S bought a number of assets and property rights from MobilePeople A/S.
Tilbage til menuen
Measurement
The results of the responses are processed electronically and can be broken down and displayed in various ways, We can deliver the results as files via e-mail and FTP or we can make the responses available on a website in real-time. On the website there are also various search options and options for graphical displays. Users can also log-in at various levels.
ANALYSIS
Satisfaction and effect measurement via Telecom Scandinavia's response solutions is easy to set up and quick to master.
Possibilities
Satisfaction surveys using IVR or text messaging are a useful tool not only when it comes to, for instance, sales or customer services but also for larger, more complex surveys involving questionnaires.
An IVR service guides the customer through the questions and there is also an option for the customer to record comments. Questionnaires can be set up as quick-response solutions where the questions are not read aloud to the customer. Instead, they simply key in their response.
Text messaging is best suited to simple analysis processes containing 1-5 questions.
Satisfaction surveys using IVR or text messaging are a useful tool not only when it comes to, for instance, sales or customer services but also for larger, more complex surveys involving questionnaires.
An IVR service guides the customer through the questions and there is also an option for the customer to record comments. Questionnaires can be set up as quick-response solutions where the questions are not read aloud to the customer. Instead, they simply key in their response.
Text messaging is best suited to simple analysis processes containing 1-5 questions.
This form of analysis is also ideal for conferences and trade fairs etc. During and after the event, delegates can call in on an IVR system or send a text message and, at the same time, receive supplementary information.
With regard to customer services, we have developed a system whereby the customer can evaluate the advice they have been given by answering some questions on IVR immediately after speaking to the adviser.
Customer identification
Market analysis and surveys can be conducted anonymously whereby the customer is not registered or where they are identified on the basis of the company's customer database. Registration is carried out by the customer entering a unique code which we match against the customer database.
Market analysis and surveys can be conducted anonymously whereby the customer is not registered or where they are identified on the basis of the company's customer database. Registration is carried out by the customer entering a unique code which we match against the customer database.
Measurement
The results of the responses are processed electronically and can be broken down and displayed in various ways, We can deliver the results as files via e-mail and FTP or we can make the responses available on a website in real-time. On the website there are also various search options and options for graphical displays. Users can also log-in at various levels.
Extra
Effect measurement can easily be linked to the analysis services since various response numbers or codes can be set up so that it is possible to follow effects geographically, by shop etc.. Responses to the questions can also be managed via the internet. In this way, the questions can be changed whenever required via, for instance, satisfaction measurement, which makes it possible to measure the level of satisfaction by season, for example.
Effect measurement can easily be linked to the analysis services since various response numbers or codes can be set up so that it is possible to follow effects geographically, by shop etc.. Responses to the questions can also be managed via the internet. In this way, the questions can be changed whenever required via, for instance, satisfaction measurement, which makes it possible to measure the level of satisfaction by season, for example.
Read about: